Privacy Policy Last Updated: March 2026
1. Introduction Welcome to Nextosa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the data collection and usage for our B2B SaaS platform, which provides custom AI training and WhatsApp messaging automation.
2. Information We Collect We collect the following types of information when you use our services:
Account Information: Name, email address, and billing details.
Business Data: Customer databases (including phone numbers and names) that you connect to our system.
Uploaded Documents: PDFs, standard operating procedures (SOPs), and company policies uploaded specifically to train your isolated AI agent.
3. How We Use Your Information We use your information strictly to provide and improve our services:
To train your personalized AI agent using your uploaded documents.
To facilitate and automate WhatsApp messaging (e.g., service reminders, invoices, customer support) on your behalf.
To manage your account, process payments, and provide customer support.
4. Third-Party Integrations & WhatsApp API Our platform integrates with the official Meta WhatsApp Cloud API to deliver messages.
We share only the necessary messaging data (recipient phone number and message content) with Meta to facilitate message delivery.
We DO NOT sell, rent, or trade your personal information, your customer lists, or your uploaded documents to third parties or advertisers.
5. Data Security We implement enterprise-grade security measures to protect your data. Your uploaded documents (PDFs) and CRM databases are isolated, encrypted, and strictly accessible only by your authorized team members and your specific AI agent.
6. Data Retention and Deletion You have full control over your data. You may request the modification or complete deletion of your account, client databases, and uploaded documents at any time. Upon account termination, all associated data is permanently deleted from our active servers.
7. Contact Us If you have questions or comments about this notice, you may email us at: info@nextosa.com